Effective July 29, 2026
Effective Date: July 29, 2026
At Jevana Journeys LLC ("Jevana Journeys," "we," "our," or "us"), your privacy is fundamental to the trust you place in us. As a luxury travel design and concierge studio, we understand that planning exceptional journeys requires the careful handling of personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, purchase our digital products, or engage our travel planning and concierge services.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
To provide personalized travel planning and concierge services, we may collect the following information.
Personal Information
Depending on the services you request, we may collect:
- Full name
- Email address
- Telephone number
- Mailing address
- Date of birth (when required for travel)
- Passport information (only when necessary for bookings)
- Emergency contact information
- Traveler names and guest information
- Loyalty program numbers
- Special requests or accessibility requirements
- Dietary preferences and food allergies
- Travel preferences and interests
- Communication preferences
We collect only the information reasonably necessary to provide the services you request.
Payment Information
Payments may require:
- Billing address
- Payment amount
- Limited payment details necessary to process transactions
For your security, Jevana Journeys LLC does not store complete credit or debit card numbers on our servers. Payments are processed through secure third-party payment processors that maintain their own privacy and security standards.
Website & Technical Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages viewed
- Referral sources
- Time spent on our website
- Cookies and similar technologies
- Website analytics
This information helps us improve website performance and enhance your browsing experience.
2. How We Use Your Information
We use your information to provide an elevated and personalized client experience, including to:
- Design customized travel experiences
- Research and secure travel reservations
- Coordinate with hotels, airlines, villas, transportation providers, and other travel partners
- Process payments
- Deliver digital products
- Respond to inquiries and provide client support
- Send booking confirmations and travel updates
- Communicate important itinerary changes
- Improve our services and website
- Detect fraud or unauthorized activity
- Comply with legal and regulatory obligations
With your permission, we may also send occasional newsletters, destination inspiration, travel offers, and company updates. You may unsubscribe at any time.
3. Information Sharing
We respect your privacy and do not sell your personal information.
We may share information only when necessary to provide the services you request.
This may include:
- Hotels and resorts
- Villas and vacation rentals
- Airlines
- Cruise lines
- Tour operators
- Transportation providers
- Travel insurance providers
- Payment processors
- Technology providers supporting our business operations
We share only the information necessary to complete your travel arrangements.
4. Legal Disclosures
We may disclose personal information if required to:
- Comply with applicable laws or legal processes
- Respond to government or regulatory requests
- Protect our legal rights
- Prevent fraud or unlawful activity
- Protect the safety of our clients, business, or the public
5. Cookies & Analytics
Our website uses cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Measure website performance
- Understand visitor behavior
- Enhance your browsing experience
You may adjust your browser settings to disable cookies; however, certain features of our website may not function as intended.
6. Data Security
Protecting your personal information is one of our highest priorities.
Jevana Journeys LLC maintains commercially reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Maintain business records
- Comply with legal, accounting, and tax obligations
- Resolve disputes
- Enforce our agreements
When information is no longer required, it is securely deleted or anonymized where appropriate.
8. Your Privacy Rights
Subject to applicable law, you may request to:
- Access your personal information
- Correct inaccurate information
- Update your information
- Request deletion of certain information
- Withdraw consent where applicable
- Opt out of marketing communications
Please note that certain information may need to be retained to satisfy legal or contractual obligations.
To exercise your rights, please contact us using the information provided below.
9. International Travel
Because we arrange international travel, your personal information may be transferred to travel suppliers or service providers located outside your country of residence.
By engaging our services, you acknowledge that your information may be transferred internationally when necessary to facilitate your travel arrangements.
10. Third-Party Websites
Our website may contain links to third-party websites, booking platforms, social media pages, or supplier websites.
Jevana Journeys LLC is not responsible for the privacy practices, security, or content of those third-party websites. We encourage you to review their privacy policies before providing personal information.
11. Children's Privacy
Our services are intended for individuals aged 18 years or older.
We do not knowingly collect personal information directly from children under the age of 13. When travel arrangements involve minors, information is collected only through the parent, legal guardian, or authorized adult traveler for the purpose of making reservations and facilitating travel.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or technology.
The revised policy will be posted on our website with an updated Effective Date. Continued use of our website or services after any revisions constitutes acceptance of the updated Privacy Policy.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Jevana Journeys LLC
Email: hello@jevanajourneys.com
Website: www.jevanajourneys.com