Effective July 29, 2026
Effective Date: July 29, 2026
Welcome to Jevana Journeys LLC ("Jevana Journeys," "we," "our," or "us"), a luxury travel design and concierge studio specializing in bespoke travel planning, curated itineraries, destination guides, and premium travel advisory services.
These Terms & Conditions govern your use of our website, digital products, and professional services. By accessing our website, purchasing a product, or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
1. Our Services
Jevana Journeys LLC provides professional travel design and concierge services, including but not limited to:
- Bespoke travel design
- Luxury hotel and villa reservations
- Concierge travel planning
- Custom itineraries
- Digital destination guides
- Group travel coordination
- Cruise planning
- Transportation coordination
- Dining and experience reservations
- Travel consultations
- Brand partnerships and destination collaborations
The scope of services varies depending on the collection or service selected.
2. Independent Travel Advisor
Jevana Journeys LLC serves as a professional travel advisor and designer.
We research, recommend, coordinate, and facilitate travel arrangements through independent third-party suppliers, including but not limited to airlines, hotels, villas, cruise lines, transportation providers, tour operators, restaurants, insurance providers, and destination management companies.
We do not own, operate, manage, or control these suppliers and therefore cannot guarantee their services, pricing, availability, policies, or performance.
All bookings remain subject to each supplier's individual terms and conditions.
3. Planning Fees & Payments
Professional planning and design fees compensate Jevana Journeys LLC for the time, expertise, research, supplier coordination, itinerary development, and concierge services provided.
Unless otherwise stated:
- Planning and consultation fees are non-refundable once work has commenced.
- Supplier deposits and payments remain subject to each supplier's cancellation policy.
- Payment schedules will be outlined before confirmation.
- Reservations are not guaranteed until payment has been received and confirmed.
- Prices, availability, exchange rates, and taxes may change until reservations have been
ticketed or confirmed.
Failure to make payments by the stated deadlines may result in cancellation of reservations, supplier penalties, or pricing changes, for which Jevana Journeys LLC assumes no responsibility.
Professional Expertise
The Client acknowledges that planning fees compensate Jevana Journeys LLC for professional services rendered, including consultation, destination research, supplier sourcing, correspondence, itinerary design, negotiations, recommendations, and travel coordination. These
fees are earned as services are performed and are not contingent upon the Client booking recommended suppliers or completing travel through Jevana Journeys LLC.
4. Digital Products
All destination guides, digital itineraries, planning resources, and downloadable products are licensed exclusively to the purchaser.
Upon purchase:
- You will receive secure digital access.
- No physical product will be shipped.
- Due to the digital nature of these products, all sales are final.
- Refunds, exchanges, or cancellations are not available once access has been provided.
Digital products are for personal, non-commercial use only.
They may not be copied, reproduced, distributed, shared, sold, sublicensed, modified, or published without prior written consent from Jevana Journeys LLC.
5. Client Responsibilities
Clients agree to:
- Provide complete and accurate traveler information.
- Verify passports, names, dates of birth, and travel documentation before bookings are
confirmed.
- Review all confirmations immediately upon receipt.
- Notify Jevana Journeys LLC promptly of any discrepancies.
- Meet all payment deadlines.
- Respond to requests for information in a timely manner.
Jevana Journeys LLC is not responsible for costs resulting from incorrect information supplied by the client.
6. Passports, Visas & Entry Requirements
Each traveler is solely responsible for obtaining and maintaining:
- Valid passports
- Required visas
- Vaccinations
- Health documentation
- Entry permits
- Customs documentation
- Any destination-specific travel requirements
Jevana Journeys LLC is not responsible for denied boarding, denied entry, missed departures, or expenses resulting from insufficient documentation.
7. Travel Insurance
Comprehensive travel insurance is strongly recommended for every trip.
Travel insurance may provide protection for:
- Trip cancellation
- Medical emergencies
- Travel interruption
- Lost or delayed baggage
- Supplier insolvency
- Weather disruptions
- Emergency evacuation
Should you decline travel insurance, you acknowledge that you accept full financial responsibility for losses not covered by suppliers.
8. Changes & Cancellations
Changes requested after reservations have been confirmed may result in:
- Supplier penalties
- Additional planning fees
- Fare differences
- Hotel penalties
- Reduced availability
Cancellation policies vary by supplier.
Refund eligibility is determined solely by the supplier's published terms.
Professional planning and design fees paid to Jevana Journeys LLC remain non-refundable once services have begun.
9. Concierge Services
Concierge services are limited to the scope outlined within the selected service collection or proposal.
Additional planning requests, destination changes, itinerary redesigns, or services outside the agreed scope may require a revised proposal or additional service fees.
Emergency support, while provided whenever reasonably possible, is not guaranteed to be available 24 hours a day unless expressly stated in your service agreement.
10. Revisions & Scope of Work
At Jevana Journeys LLC, every journey is thoughtfully designed through a collaborative planning process. We welcome client feedback and believe meaningful refinement is an essential part of creating an exceptional travel experience.
Your selected service includes a defined level of itinerary refinement based on the collection you have chosen.
Service Collection Included Revisions
The Hotel Collection One (1) proposal refinement prior to booking confirmation.
The Curated Journey Up to two (2) rounds of itinerary refinements prior to booking Collection confirmation.
The Luxe Concierge Ongoing reasonable refinements throughout the planning Collection process, provided the overall trip scope remains unchanged.
What Qualifies as a Revision
Included revisions are intended to refine the original travel concept and may include adjustments such as:
- Selecting a different hotel or villa within the agreed destination and budget.
- Adjusting room categories or accommodation preferences.
- Modifying dining or activity recommendations.
- Refining transportation options.
- Adjusting the pace or sequencing of the itinerary.
- Replacing an experience with a comparable alternative.
- Minor budget adjustments that do not materially change the overall trip design.
What Constitutes a New Planning Request
The following requests are considered outside the original scope of work and may require an additional planning fee, revised proposal, or new Travel Design Agreement:
- Changing the destination after planning has begun.
- Changing travel dates after research, sourcing, or itinerary development has commenced.
- Extending or shortening the trip duration.
- Significant changes to the travel budget that require new supplier research.
- Changing the travel style (for example, from luxury hotels to villas or vice versa).
- Adding or removing travelers where it materially impacts accommodations, logistics,
pricing, or supplier availability.
- Requesting additional destinations, stopovers, or entirely new itinerary concepts not
included in the original engagement.
- Requesting repeated supplier sourcing after recommendations have already been
presented.
Supplier Changes After Booking
Once reservations have been confirmed with suppliers, any requested modifications are subject to supplier availability, cancellation policies, change fees, fare differences, and any additional professional planning fees incurred by Jevana Journeys LLC.
Additional Research & Supplier Sourcing
Professional planning includes researching, vetting, and corresponding with suppliers on the Client's behalf.
If revision requests require substantial additional research, repeated supplier outreach, or a significant redesign of the original itinerary, Jevana Journeys LLC reserves the right to pause work and provide a revised proposal for any additional planning fees before proceeding.
Examples include, but are not limited to:
- Requesting an entirely new collection of hotels after recommendations have been
presented.
- Asking Jevana Journeys LLC to source multiple additional villas, yachts, photographers,
chefs, or other suppliers beyond the original request.
- Repeatedly changing destinations or travel dates after supplier negotiations have begun.
- Requesting a complete redesign of an itinerary that has already been developed.
Our goal is to provide a highly personalized and collaborative planning experience while ensuring every client receives the thoughtful attention, professional expertise, and dedicated time that distinguish the Jevana Journeys experience.
11. Communication Policy
To provide every client with a thoughtful and personalized experience, Jevana Journeys LLC responds to client communications during normal business hours.
Unless otherwise communicated:
- Emails are typically answered within 24–48 business hours.
- Messages received on weekends or holidays will be addressed during the next business
day.
- Urgent travel matters occurring while actively traveling will receive priority attention
whenever reasonably possible.
12. Third-Party Suppliers
All travel services are ultimately provided by independent third-party suppliers.
Jevana Journeys LLC shall not be liable for:
- Supplier cancellations
- Schedule changes
- Flight delays
- Overbookings
- Weather events
- Labor strikes
- Mechanical failures
- Bankruptcy or insolvency
- Government restrictions
- Service interruptions
- Acts or omissions of suppliers
Although we advocate on our clients' behalf whenever possible, we cannot control or guarantee supplier decisions.
13. Force Majeure
Jevana Journeys LLC shall not be liable for any delay, cancellation, interruption, loss, injury, or inability to perform resulting from circumstances beyond our reasonable control.
These events include, but are not limited to:
- Hurricanes
- Natural disasters
- Pandemics or public health emergencies
- Acts of God
- War
- Terrorism
- Civil unrest
- Government travel advisories or restrictions
- Airline disruptions
- Labor strikes
- Utility failures
- Supplier insolvency
In such circumstances, refunds and credits remain subject solely to the policies of the applicable supplier.
14. Assumption of Risk
Travel involves inherent risks that cannot be eliminated.
By engaging our services, you voluntarily assume all risks associated with domestic and international travel, including health risks, transportation disruptions, weather events, political instability, personal injury, and unforeseen circumstances.
You acknowledge that you are solely responsible for determining whether a particular itinerary is appropriate based upon your health, physical abilities, financial circumstances, and personal preferences.
15. Intellectual Property
All itineraries, travel guides, planning documents, written recommendations, branding, photography, graphics, website content, logos, and planning methodologies created by Jevana Journeys LLC remain our exclusive intellectual property.
No portion may be copied, reproduced, distributed, sold, published, or commercially exploited without our prior written permission.
16. Chargebacks & Payment Disputes
If you have concerns regarding any invoice, payment, or service, you agree to contact Jevana Journeys LLC first to allow us the opportunity to resolve the matter.
Initiating a chargeback for services that have been rendered, planning that has been completed, or digital products that have been delivered may constitute a breach of these Terms & Conditions.
Jevana Journeys LLC reserves the right to pursue recovery of unpaid fees, chargeback costs, collection expenses, reasonable attorneys' fees, and any other remedies available under applicable law.
17. Limitation of Liability
To the fullest extent permitted by applicable law, Jevana Journeys LLC shall not be liable for any indirect, incidental, consequential, punitive, special, or exemplary damages arising from or relating to our services.
Our total aggregate liability shall not exceed the total professional service fees paid directly to Jevana Journeys LLC.
18. Indemnification
You agree to indemnify, defend, and hold harmless Jevana Journeys LLC, its members, managers, employees, contractors, affiliates, successors, and representatives from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of your use of our services, violation of these Terms, or interactions with third-party suppliers.
19. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles.
Any dispute arising from these Terms or our services shall be brought exclusively in the state or federal courts located in the State of New York, and both parties consent to the jurisdiction of those courts.
20. Modifications
Jevana Journeys LLC reserves the right to revise these Terms & Conditions at any time.
The updated version will become effective immediately upon publication on our website. Continued use of our website or services constitutes acceptance of the revised Terms.
21. Contact Information
Jevana Journeys LLC
Email: hello@jevanajourneys.com
Website: www.jevanajourneys.com