Effective July 29, 2026
Effective Date: July 29, 2026
At Jevana Journeys LLC, every itinerary is thoughtfully designed with significant research, planning, and coordination. Because our services are customized and time-intensive, the following refund and cancellation policies apply.
Professional Planning Fees
Planning, consultation, design, and concierge fees compensate Jevana Journeys LLC for professional expertise and time invested in your travel experience.
Unless otherwise stated in your service agreement:
- Planning fees are non-refundable once work has commenced.
- Consultation fees are non-refundable.
- Service fees cannot be transferred to another traveler or booking.
Digital Products
All destination guides, digital itineraries, and downloadable resources are final sale.
Because access is granted immediately after purchase:
- No refunds
- No exchanges
- No cancellations
- No credits
This policy applies regardless of whether the product has been downloaded or used.
Supplier Cancellations
Hotels, airlines, villas, cruise lines, transportation providers, and tour operators establish their own cancellation and refund policies.
Any refunds are governed solely by the supplier's policies.
Jevana Journeys LLC does not control supplier refund decisions and cannot guarantee reimbursement.
Client-Initiated Changes
Changes requested after bookings have been confirmed may result in:
- Supplier change fees
- Fare differences
- Additional planning fees
- Reduced availability
All additional costs are the responsibility of the client.
Force Majeure
Travel interruptions caused by weather, natural disasters, government restrictions, public health events, labor strikes, supplier insolvency, or other events beyond our control remain subject to each supplier's policies.
Professional planning fees remain non-refundable.
Travel Insurance
We strongly recommend purchasing comprehensive travel insurance to help protect your investment against unforeseen cancellations, delays, medical emergencies, and supplier disruptions.
Questions
If you have questions regarding cancellations or refunds, please contact:
Jevana Journeys LLC
Email: hello@jevanajourneys.com
Website: www.jevanajourneys.com